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Posh Living Logo

Email us at hello@poshlivingbolton.co.uk or give us a call on 01204 465465


Posh Living Bolton

143-147 Chorley New Road

Bolton

BL1 3BD

Privacy Policy

Who we are

Posh Living are a designer furniture and homeware shop located at 143-147 Chorley Old Road, Bolton. Our website address is: http://poshliving.local. Posh Living is operated by Russell Darlington, who you can contact at russell@poshlivingbolton.co.uk or +44 7971 561931.

What personal data we collect and why we collect it

Contact forms

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We will also use cookies to track what’s in your cart whilst you navigate our site.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

When you visit our site we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

Orders

When you place an order with us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Payments

We accept payments through Cardstream, our payment processor. When processing payments, some of your data will be passed to Cardstream, including information required to process or support the payment, such as the purchase total and billing information.

Who we share your data with

Team Members

Members of our team have access to the information you provide us. This includes:

  • Order information like what was purchased, when it was purchased and where it should be sent.
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. You can see, edit, or delete your personal information at any time. Members of our team can also see and edit that information.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

What rights you have over your data

If you have an account on this site, or have placed an order with us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

All of our data is hosted securely at IONOS data centres. Only authorised members of the Posh Living team have access to administer the website and view personal information. Despite our best efforts, no service can be fully secure and if you notice anything suspicious, please get in touch immediately.

What data breach procedures we have in place

In the unlikely event of a data breach, we will aim to inform you within the first 24 hours of us being made aware. As soon as we are made aware, we will conduct an investigation as to what personal information has been stolen and aim to rectify the problem as soon as possible. We may take precautionary measures such as changing passwords to prevent any further loss.

Changes to this Privacy Policy

We reserve the right to make changes to this privacy policy at any given time. If we update our privacy policy, we will take the appropriate measures to inform you. If any significant changes have been made, we will obtain your consent where this is required to do be done by law. If you don’t agree to any changes made, you can stop using our services with immediate effect and stop providing us with information.

Contacting Us

If you have any questions about our use of your personal information or what your rights are or if you wish to exercise your rights, please do not hesitate to get in touch with us by email to hello@poshlivingbolton.co.uk or by phone to +44 1204 465465.